This mobile app connects homeowner/ tenant with qualified handyman for various home repairs. The platform works by allowing customers to submit a job request, specifying the type of work needed and then matches with available handymen who have necessary skills and experience. The platform provides tools for communication between user and handymen such as messaging and call.
The goal of this project is to create a convenient and easy to navigate and use, responsive mobile platform. Both primary and secondary research have been conducted to understand current market, and in-dept analysis have been managed to learn from our competitors . The outcomes of this project include everything from user research to final high fidelity interfaces.
R E S E A R C H
It is better to refer to existing solutions to user's problems, so that users do not need to work too hard trying to understand how the app works, preferable as intuitive as possible. Competitor analysis is conducted to gain an objective overview of the current market and the strategies.
" In order to investigate the expectation of handymen matching platform, interviews and survey are conducted. By learning their expectation, the app can meet their needs and tackles their concerns which lead to business success. "
Age: 33 - 58
Age: 35 - 56
Choose trust worthy platform
Have experience in using handyman platform
Check reviews before select handyman
Not willing to pay via app
D E F I N E
After collecting all the data from interviews and surveys, affinity mapping is created to categorise the unstructured data. By visualising the data, it provides better understand of user needs and concerns.
Waiting time, Free shipping/ Refund
High chance to buy counterfeit items
What actually received is different from expectation
User Journey Map
The user journey map is created based on the research data. As to have a clear picture of user experience and visualising their satisfaction level when they interact with the mobile app.
D E S I G N