top of page
kick hub cover.jpg

Papabo
UI | UX Design

Papabo (User)

C L I E N T

Papabo

R O L E

UI | UX Designer

S C O P E

User research
Competitor Analysis

UX Design

UI Design

01

O V E R V I E W

Top of page
Overview

This mobile app connects homeowner/ tenant with qualified handyman for various home repairs. The platform works by allowing customers to submit a job request, specifying the type of work needed and then matches with available handymen who have necessary skills and experience. The platform provides tools for communication between user and handymen such as messaging and call. 

The goal of this project is to create a convenient and easy to navigate and use, responsive mobile platform. Both primary and secondary research have been conducted to understand current market, and in-dept analysis have been managed to learn from our competitors . The outcomes of this project include everything from user research to final high fidelity interfaces.

藍膏梯度

02

R E S E A R C H

Research

Competitors Analysis

It is better to refer to existing solutions to user's problems, so that users do not need to work too hard trying to understand how the app works, preferable as intuitive as possible. Competitor analysis is conducted to gain an objective overview of the current market and the strategies.

Kick hub Competitor analysis.jpg

" In order to investigate the expectation of handymen matching platform, interviews and survey are conducted. By learning their expectation, the app can meet their needs and tackles their concerns which lead to business success. "

Online Survey

23

Total Respondents

Age: 33 - 58

100%

Handymen Quality

95%

Timeliness

78%

Attitude

86%

Price

Interviews

5

Total Respondents

Age: 35 - 56

100%

Choose trust worthy platform

80%

Have experience in using handyman platform

100%

Check reviews before select handyman

60%

Not willing to pay via app

03

D E F I N E

Affinity Diagram

After collecting all the data from interviews and surveys, affinity mapping is created to categorise the unstructured data. By visualising the data, it provides better understand of user needs and concerns.

AFFINITY DIAGRAM.jpg
Define Problems

Pain Points

DELIVERY

Waiting time, Free shipping/ Refund

RELIABILITY

High chance to buy counterfeit items

QUALITY

What actually received is different from expectation

Personas

Untitled-1-03.jpg
Untitled-1-02.jpg

User Journey Map

The user journey map is created based on the research data. As to have a clear picture of user experience and visualising their satisfaction level when they interact with the mobile app.

CJM.jpg

04

D E S I G N

Development

Wireframe 

Wireframe

Group 562 (1).png

Mood borad

Kick hub moodboard-05.jpg

Design System

Kick Design system-04.jpg

Final UI

Kick UI-15.png

Prototype

bottom of page